Canceling your account
IMPORTANT: If you're unable to cancel your account, you may have active contractual obligations. Contact your account manager for assistance.
You can cancel your Fastly account at any time. To cancel your account, have your account owner or a superuser on your account follow these steps:
- Deactivate and then delete all services on your account.
- If you’ve purchased one of Fastly's hosted or managed certificate options, deactivate TLS and delete the TLS domains.
- If you've set up TLS with your own certificates, delete them and remove their private keys.
- Go to Account > Company settings.
- In the Company settings area, click Cancel Account.
- In the Your password field of the confirmation window, enter the password associated with your account and click Confirm and Cancel.
After your account is canceled, you'll be billed for any outstanding charges accrued through the day you canceled. For questions about your final billing statement, contact our billing team for assistance. If you decide at a later date to reactivate your account, contact support and request reactivation.
